In a step to make grievance redressal platforms like RailMadad extra accessible and simpler to make use of, the Ministry of Railways is engaged on an AI-enabled WhatsApp chatbot which is able to enable the passengers to register their complaints with out hassles.
Officers mentioned that the chatbot will present real-time help by means of WhatsApp, which might be a lot simpler than calling on 139 or submitting a grievance by means of an app or on-line portal. At the moment, the Beta testing of this technique has been rolled out in Northern Railway (NR) and East Central Railway (ECR) zones.
A senior ministry official mentioned: “As soon as launched, the passengers would be capable to entry the RailMadad AI-Enabled Whatsapp Chat Bot by merely sending any enter to 7982139139. This may finish the necessity for added apps like RailOne, our grievance quantity 139 or web site navigation, which typically take numerous time and responses are delayed. Now passengers should simply ship their grievance, together with in voice-note format, and the problem might be resolved promptly. This technique might be synced with RailMadad infrastructure. We need to ease the 139 quantity for complaints.”
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