Amid heightened issues about flight security within the wake of the AI 171 crash, killing 260, Air India CEO Campbell Wilson Wednesday assured flyers that the Tata group airline is targeted on guaranteeing secure flight operations, and listed numerous measures being taken by the service to “reinforce” its operations following the June 12 incident.
In a communication to the members of Air India’s loyalty programme Maharaja Membership, Wilson stated that Air India is guaranteeing that every one its actions are aligned with the “highest requirements of security and care”.
“I acknowledge that there have been some operational challenges over the previous few weeks that will have impacted your journey expertise. Relaxation assured, we take this critically and we’re dedicated to strengthening our inner processes to minimise the inconvenience that such circumstances trigger to you. Alongside, our broader efforts to modernise operations proceed in full swing, together with our retrofit programme which is able to considerably elevate your in-flight expertise. So, everytime you select to fly with Air India, know that your belief is valued and your journey safeguarded by our whole Air India household, by rigorous processes, superior know-how, and a deeply embedded tradition of security and care,” Wilson stated.
He stated that the service’s common security protocols are “rigorous and multi-layered”, with each plane present process “thorough” pre-departure checks by skilled engineers and pilots. “Upkeep is performed at licensed services earlier than and between flights. Our pilots, cabin crew, and engineers prepare commonly on the Air India Coaching Academy, guaranteeing full alignment with the most recent security procedures and international finest practices and our Built-in Operations Management Centre tracks each flight in actual time, monitoring climate, crew, and plane efficiency,” Wilson stated.
Wilson’s feedback come shut on the heels of some extremely publicised plane snags over the previous few weeks, drawing public consideration within the wake of the Ahmedabad crash. Over the previous few weeks, AI has been topic to some regulatory actions by DGCA.
Wilson advised AI’s frequent flyers that the “security pause”, which the airline had adopted after the crash, continues to be in place. This includes extra voluntary technical checks on plane and adopting a cautious strategy in flight operations, and together with a couple of different components, led to a brief discount within the service’s wide-body worldwide schedule.
“The voluntary ‘Security Pause’ I had communicated in my final e mail on 19 June, 2025 continues, entailing a brief discount in our schedule to accommodate extra pre-flight checks and mitigate the influence of regional airspace closures. We additionally took the chance of extra floor time to speed up upgrades to enhance plane reliability and to strengthen how we handle delays and disruptions,” Wilson stated.
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Itemizing among the different inspections and checks performed by the airline, Wilson stated that AI’s whole fleet of Boeing 787 plane — the sort concerned within the crash — was inspected beneath the oversight of the DGCA, and didn’t reveal any subject. As with another worldwide airways, Air India and its arm Air India Specific additionally inspected the gasoline management swap mechanism of Boeing 737 and 787-8 plane, which additionally didn’t reveal any hostile findings. “All our processes are backed by a complete Security Administration System aligned with international aviation requirements and absolutely compliant with DGCA and the UN Worldwide Civil Aviation Group (ICAO) pointers…” Wilson stated.
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