Amid heightened issues about flight security amongst flyers within the wake of the tragic crash of Air India flight AI 171 on June 12, Air India CEO Campbell Wilson on Wednesday assured flyers that the Tata group airline is concentrated on making certain protected flight operations, and listed numerous measures being taken by the provider to “reinforce” its operations following the accident, wherein 260 individuals perished. Wilson informed flyers that Air India is making certain that each one its actions are aligned with the “highest requirements of security and care”.
“Following the tragic accident of AI 171 in June, it’s comprehensible that there’s heightened scrutiny, protection, and concern about air journey. I might due to this fact wish to share the measures we have now taken to strengthen our operations,” Wilson wrote to members of Air India’s loyalty programme Maharaja Membership.
“I acknowledge that there have been some operational challenges over the previous few weeks that will have impacted your journey expertise. Relaxation assured, we take this significantly and we’re dedicated to strengthening our inner processes to minimise the inconvenience that such circumstances trigger to you. Alongside, our broader efforts to modernise operations proceed in full swing, together with our retrofit programme which is able to considerably elevate your in-flight expertise. So, everytime you select to fly with Air India, know that your belief is valued and your journey safeguarded by our complete Air India household, by rigorous processes, superior expertise, and a deeply embedded tradition of security and care,” Wilson stated.
Wilson’s feedback come shut on the heels of some extremely publicised plane snags over the previous few weeks, which have drawn important public consideration within the wake of the Ahmedabad air crash. Over the previous few weeks, Air India has been topic to some regulatory actions by aviation security regulator Directorate Basic of Civil Aviation (DGCA).
Wilson informed Air India frequent flyers that the “security pause”, which the airline had adopted after the crash, continues to be in place. This security pause entails extra voluntary technical checks on plane and adopting a cautious method in flight operations, and together with a number of different components, led to a brief discount within the provider’s wide-body worldwide schedule. The airline just lately introduced a phased restoration of worldwide operations from August 1 and full resumption focused for October 1, which was reiterated by Wilson in his communication to Maharaja Membership members.
“The voluntary ‘Security Pause’ I had communicated in my final e mail on 19 June, 2025 continues, entailing a brief discount in our schedule to accommodate extra pre-flight checks and mitigate the influence of regional airspace closures. We additionally took the chance of extra floor time to speed up upgrades to enhance plane reliability and to strengthen how we handle delays and disruptions,” Wilson stated.
The Air India CEO stated that the provider’s common security protocols are “rigorous and multi-layered”, with each plane present process “thorough” pre-departure checks by educated engineers and pilots. “Upkeep is carried out at licensed services earlier than and between flights. Our pilots, cabin crew, and engineers prepare repeatedly on the Air India Coaching Academy, making certain full alignment with the newest security procedures and international greatest practices and our Built-in Operations Management Centre tracks each flight in actual time, monitoring climate, crew, and plane efficiency,” Wilson informed flyers.
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Itemizing a number of the different inspections and checks carried out by the airline, Wilson stated that Air India’s complete fleet of Boeing 787 plane—the sort concerned within the June 12 crash in Ahmedabad—was inspected beneath the oversight of the DGCA, and didn’t reveal any situation. As with another worldwide airways, Air India and its arm Air India Specific additionally inspected the gas management swap mechanism of Boeing 737 and 787-8 plane, which additionally didn’t reveal any adversarial discovering.
The preliminary investigation report into the tragic accident stated that the Air India Boeing 787 plane crashed after each its engines had been starved of gas as the 2 gas management switches transitioned from ‘RUN’ to ‘CUTOFF’ place inside a second of one another moments after lift-off. Following the preliminary probe report, the airline began voluntary checks of the gas management switches on its Boeing 787 fleet, which was adopted by a DGCA directive to all operators to take action on many of the Boeing plane registered in India.
“We proceed to work intently with regulators, sustaining full transparency and making certain that each motion we take aligns with the best requirements of security and care. All our processes are backed by a complete Security Administration System aligned with international aviation requirements and totally compliant with DGCA and the UN Worldwide Civil Aviation Group (ICAO) pointers. Air India, like all main airways, undergoes annual audits by our regulator, the DGCA, and a bi-annual IATA Operational Security Audit carried out by an exterior workforce of consultants. These audits are a part of the aviation business’s technique of steady enchancment and, because the DGCA said in a current communique, Air India’s current outcomes are ‘totally regular’ for an airline of our scale and scope,” Wilson stated.