The Division of Telecom, generally known as DoT, has introduced that it’s making some adjustments to the cellular plan conversion course of from pay as you go to postpaid and vice versa.
In a directive dated June 10, 2025, the authority mentioned it’s drastically decreasing the cooldown interval, permitting customers to transform their cellular plan from pay as you go to postpaid or postpaid to pay as you go in simply 30 days for the primary time. The brand new directive adjustments a earlier order issued on September 21, 2021, which had locked the transition interval to 90 days.
📱 Switching between Pay as you go ↔️ Postpaid acquired simpler by means of OTP!
⏱️ Cooling-off interval for first-time reconversion decreased from 90 days to 30 days.
🔁 Want to modify sooner? Use KYC at PoS or approved retailers! pic.twitter.com/kWbPcGsanZ
— DoT India (@DoT_India) June 12, 2025
Beforehand, Airtel, BSNL, Reliance Jio, and Vodafone Thought customers needed to await 90 days for the conversion of their cellular plans. Nevertheless, for any following OTP-based conversions, the cool-off interval will stay 90 days.
However in case a subscriber “needs to re-convert throughout the lock-in interval of 30 days or 90 days (because the case could also be), they might nonetheless accomplish that by following the extant KYC course of at PoS or authorised retailers of the licensees.” Which means clients should go to the community operator’s outlet to alter their SIM from pay as you go to postpaid or vice versa.
The Division of Telecom has additionally requested community operators that subscribers be clearly knowledgeable in regards to the lock-in interval each time they convert from pay as you go to postpaid or postpaid to pay as you go. Nevertheless, all different safety and regulatory necessities will stay unchanged.
To present you a fast recap, switching from pay as you go to a postpaid connection requires clients to provoke the conversion course of from the community supplier’s web site, app or by visiting a customer support centre. The method normally requires customers to fill out a kind and submit KYC paperwork.
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