Jan 6 (Reuters) – Pissed off HSBC (HSBA.L) banking clients in america took to social media on Friday to complain about inadvertent emails they obtained from the financial institution relating to dwelling loans and relocation.
“Congratulations in your new mortgage with HSBC Financial institution,” mentioned one of many messages, which was despatched to clients who mentioned they’d not utilized for the loans.
One other e mail provided steering on sending remittances and promoted the financial institution’s relocation advantages.
A number of clients mentioned they have been unable to achieve anybody on the financial institution for assist concerning the emails, copies of which have been seen by Reuters.
“We’re conscious that quite a few emails have been inadvertently despatched to clients this night and are working to resolve the difficulty,” the corporate mentioned in an emailed assertion. “We apologize for any inconvenience or confusion this may need precipitated.”
Some clients took to social media to complain concerning the emails, with a number of saying they have been unable to achieve anybody on the financial institution for assist.
HSBC’s U.S. customer support account on Twitter apologized to some customers and mentioned: “It seems a number of e mail codecs have been erroneously triggered on our finish and despatched out to clients.”
Reporting by Katie Paul; Modifying by Lananh Nguyen and Chris Reese
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