Gastroenterologist Alin Botoman had been on maintain for nearly an hour. The drone of muzak taunted him on speaker telephone.
It was the second day in a row he’d spent making an attempt to get insurance coverage to cowl a twin CT/PET scan he’d already carried out for his affected person with esophageal most cancers. The day earlier than, after the insurance coverage firm unexpectedly denied the request, he’d known as to contest the choice and spent an hour on maintain. Lastly, he was instructed to schedule a separate “peer-to-peer” name with a doctor working for his affected person’s insurance coverage firm so as to search prior authorization for the assessments.
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